We are thrilled to announce that for the sixth consecutive year our clients expressed high levels of satisfaction with our products and services. This consistent positive feedback reflects the strong rapport we share with our clients around how our solutions solve their challenges. Moreover, it inspires us to continually enhance our offerings.
86.4% of our surveyed clients is satisfied or extremely satisfied with our products (6 or 7 on a 7-point scale), slightly higher than last survey’s result of 85.5%. Besides, an impressive 90.6% are very satisfied with their Ortec Finance team and assigned us a 6 or 7 on a 7-point scale.
Martijn Vos, COO of Ortec Finance, emphasized the significance of customer opinions in shaping the company's future direction, stating, "At Ortec Finance, we view our clients' feedback on how we help take away their challenges as a crucial foundation for guiding our future endeavors. Understanding their perspectives and exploring avenues for further satisfaction improvement is paramount to us, and I am delighted to witness our customers consistently holding our products and services in high regard."
As part of our commitment to social responsibility, the feedback received enabled us to contribute to three charitable organizations: The Nature Conservancy, UNFPA, and Dutch charity Het Vergeten Kind.